Documentation
Documentation
How Serat is put together, what each part does, and what it expects from your data.
Start here
What Serat is, how it is organised, and how an implementation begins.
What Serat is
The scope of the platform, who it is built for, and the parts of a business it deliberately leaves alone.
How the platform is organised
The four working areas of Serat, the single source of truth they share, and how the wholesale portal connects to it.
Getting your catalogue in
What Serat needs from your existing data, how the assisted import works, and the order to do things in.
Retail operations
Catalogue, stock, counting, the till, and getting orders out of the door.
Products, variants and prices
How a style becomes a set of sellable variants, what each variant carries, and how to change prices in bulk without touching rows one by one.
Stock, locations and transfers
How quantities are held per location, how stock moves between them with QR handover, and why every change is recorded rather than overwritten.
Stocktakes and discrepancies
Counting with a scanner or a phone camera, reviewing what disagrees with the system, and deciding what to accept.
Point of sale
A till that shares the catalogue and stock with everything else: barcode lookup, discounts, split payment, returns and exchanges.
Orders, picking and couriers
One queue for every channel, stock-aware location assignment, aggregated picking, and courier vouchers with tracking.
Wholesale
The B2B portal your clients order through, and the lifecycle of those orders.
Platform
AI, integrations, Greek compliance and how your data is handled.
What the AI does, and what it cannot do
Four narrow AI features, the boundaries around each, and why the analytics assistant is read-only by design.
Channels and integrations
The storefronts, marketplaces, couriers and marketing platforms Serat connects to, and what each connection actually carries.
Greek compliance, data and access
AADE lookups and e-invoicing, where data is stored, how roles limit access, and how integrations are authenticated.
Getting started
Catalog and stock
Manage products and variants
Find products, maintain their details, and check size and color variants.
Import products and add stock
Use manual entry or a spreadsheet to create products and record incoming quantities.
Count stock and transfer between locations
Reconcile a location count and track stock as it moves between locations.
Sales and customers
Ring up a sale and take payment
Build a cart at the correct location and finish a cash or card sale.
Process returns and exchanges
Find the original sale, review refundable quantities, and record the outcome.
Maintain customer accounts
Find a customer, review transactions and orders, and manage account activity.
Issue a customer invoice or delivery document
Check the sale, document type, payment and tax before submitting an official document.
Orders and fulfillment
Connected channels
Work with enabled storefront channels
Review Shopify and WooCommerce orders and inspect their sync activity.
Work with enabled marketplace channels
Check Skroutz and Trendyol listings, mappings, and marketplace orders.
Check Wolt and B2B availability and sync health
Use enabled channel workflows without assuming a visible channel tab is operational.
Review a WooCommerce product import
Preview, resolve, apply, and verify product rows imported from a connected store.
Manage a connected Shopify storefront
Review menus, theme changes, and analytics without confusing a save with a publication.
Marketing and analytics
Explore Analytics and ask Serat
Filter performance views and use the assistant for questions about your workspace.
Read campaign and Meta ad reports
Connect an ad account, filter campaign results, and interpret reporting caveats.
Create and review Meta campaigns
Promote suggested products or categories and review campaigns before publishing.
Set up order SMS automations
Choose order triggers, timing, sources, and message text for automated sends.
Generate and download marketing assets
Select catalog products, choose a format, and manage generated creative.
Team and settings
Manage teammates and roles
Add team accounts and understand which workspace areas each role can use.
Plan shifts and request changes
View the schedule, create shifts, and handle change requests.
Coordinate with messages and notifications
Keep team conversations together and control notification preferences.
Update your account and workspace settings
Change personal preferences and find administrator-only configuration.
Review printing, shipping, and backup settings
Find the business-wide controls that support labels, deliveries, and data protection.
Troubleshooting
Cannot find what you need?
Ask us the question directly and we will answer it, then add the answer here so the next person finds it.
Talk to us